Dr Anne-Marie Oostveen
Anne-Marie Oostveen has interests in social informatics, privacy aspects in relation to ICT, online activism, user participation as a practical form for (computer) system design, social aspects of e-government, e-democracy and electronic voting.
Tel: +44 (0)1865 287208
Anne-Marie Oostveen came to the Oxford Internet Institute in April 2007 after she had been granted a 2-year Marie Curie Intra-European Fellowship (funded by the European Commission under its Sixth Framework Programme) to conduct her post-doctoral research on the topic of 'E-democracy technologies and the problem of public trust'.
Currently, Anne-Marie is Principal Investigator on the FastPass project and Co-Chair on the EINS project. The FastPass project will establish and demonstrate a harmonized, modular approach for Automated Border Control (ABC) gates. Border control is a major challenge for security and mobility within the EU. Travellers request a minimum delay and a speedy border crossing, while Border Guards must fulfil their obligation to secure the EUs borders against illegal immigration and other threats. Fastpass will serve both demands at the same time to keep security at the highest level while increasing the speed and the comfort for all legitimate travellers at all border control points aiming at a minimum of privacy intrusion. FastPass is a Collaborative Project funded by the European Commission under its Seventh Framework Programme (FP7). Grant agreement no: 312583.
Within the EINS project Anne-Marie is co-chair and project coordinator of the 'Internet Privacy and Identity, Trust and Reputation Mechanisms – JRA5' working group. Aiming to become a reference point for the coordination of studies in legislation and technology addressing privacy, identity, online trust and reputation, JRA5 will draw together and further develop research on distributed social networks (such as Diaspora and Footlights), partial identities (PrimeLife), privacy-protective sensor networks (FRESNEL), privacy beliefs and behaviours (PVNets), online trust and reputation mechanisms. It will integrate research efforts, scientific concepts and methodologies from computer science, psychology, anthropology, sociology, political science, statistics, graph theory, behavioural economics and law, and will investigate trade-offs between anonymity and accountability, and how decentralized privacy-enhanced systems can protect against spam, offensive content and criminal activities, while at the same time creating reliable and trusted mechanisms for online interaction based on reputation systems. The basic goal of Internet Science for privacy and identity should be to find the right combination of autonomy (solving security and privacy issues a user cannot resolve) and user control, in a way that is comprehensible and likely to be accepted.
Anne-Marie has held research positions at the Social Informatics Department at the University of Amsterdam, the Royal Netherlands Academy of Arts and Sciences in Amsterdam and the Rathenau Institute in The Hague. She studied Cultural Anthropology and Social Informatics at the University of Amsterdam. On 23 January 2007 she was awarded the degree of Doctor after successfully defending her PhD thesis prepared in the Faculty of Social and Behavioural Sciences, University of Amsterdam. The main focus of her PhD thesis ‘Context Matters: A Social Informatics Perspective on the Design and Implications of Large-Scale e-Government Systems’ is on the social and organizational conditions and (second-order) effects of deploying remote electronic voting technologies.
Anne-Marie is also co-founder and board member of the Dutch 'Wij vertrouwen stemcomputers niet' (We don't trust e-voting computers) foundation.
social informatics, privacy, online activism, trust, electronic voting, e-democracy, e-government, user participation
Positions held at the OII
- Research Fellow, June 2013 -
- Researcher, August 2012 - June 2013
- Research Officer, January - August 2012
- Research Fellow, April 2009 - December 2011
- Marie Curie Research Fellow, April 2007 - April 2009
May 2014 -
By using interviews and focus groups this project will focus on how people living and working in rural areas are affected by the unavailability of adequate Internet connections.
January 2013 - December 2016
Border control is a major challenge for security and mobility within the EU. FastPass will establish and demonstrate a harmonized, modular approach for Automated Border Control (ABC) gates.
December 2011 - May 2015
EINS aims to strengthen scientific and technological excellence by developing an integrated and interdisciplinary scientific understanding of Internet networks and their co-evolution with society.
September 2010 - September 2012
The SESERV consortium aims to maximize research impact by raising awareness of socio-economic trends in the areas of incentives, accounting, Digital Europe, and risk management, and by addressing possible policy priorities within the research community.
March 2009 - March 2013
IMSK integrates information from legacy and novel sensor technologies into common operational picture where information is fused into intelligence, in a mobile system suitable for rapid deployment at venues which temporarily need enhanced security.
October 2008 - December 2011
Privacy Value Networks (PVNets) is producing an empirical base for developing concepts of privacy across contexts and timeframes, addressing a current lack of clarity of what privacy is and what it means to stakeholders in different usage scenarios.
April 2007 - April 2009
Does e-democracy increase trust in government, and, if so, under what conditions? This work is based on case studies (involving observation / interviewing) of local and national e-democracy initiatives selected from England and the Netherlands.
- Vasalou, A, Oostveen, A., Bowers, C., and Beale, R. (2014) Understanding Engagement With The Privacy Domain Through Design Research. Journal of the Association of Information Science and Technology (JASIST).
- Oostveen, A. (2011) Weight Loss Blogging. Interfaces 88 (the quarterly magazine of BCS Interaction Group), Autumn 2011, pp. 12-14.
- Oostveen, A. (2010) Outsourcing Democracy: Losing Control of e-Voting in the Netherlands. Policy and Internet 2 (4).
- Oostveen, A. (2010) Citizens and Activists: Analyzing the Reasons, Impact and Benefits of Civic Emails Directed at a Grassroots Campaign. Information, Communication & Society 13 (6) 793-819.
- Oostveen, A. and van den Besselaar, P. (2009) Users' experiences with e-voting: A comparative case study. International Journal of Electronic Governance (IJEG) [Special issue: Users and uses of electronic governance] 2 (4) 357-377.
- Oostveen, A. (2008) Book review: 'Dangerous Enthusiasms. E-government, Computer Failure and Information System Development'. By Robin Gauld and Shaun Goldfinch. Social Science Computer Review 26 (2).
- Oostveen, A. (2007) Burger te weinig betrokken bij ontwikkeling e-overheid [Citizens are not involved enough in e-government development]. In: Merk & Reputatie. Kennis voor Strategie en Communicatie 13 (1) 57-59.
- Oostveen, A. (2006) Column: U heeft gestemd. Of niet? [You have voted: or not?]. Instituut voor Publiek en Politiek (Dutch Centre for Civic Education). Nieuwsbrief Najaar, Autumn 2006, pp. 6-7.
- Oostveen, A. and van den Besselaar, P. (2005) Trust, Identity, and the Effects of Voting Technologies on Voting Behavior. Social Science Computer Review 23 (3) 304-311.
- Oostveen, A. and van den Besselaar, P. (2005) The Effects of Voting Technologies on Voting Behaviour: Issues of Trust and Social Identity. Social Science Computer Review 23: 304-311.
- Oostveen, A. and van den Besselaar, P. (2005) A Social Informatics Approach to Studying Remote Electronic Voting [in Romanian]. Revista de Informatica Sociala 4: 16-28.
- Oostveen, A. and van den Besselaar, P. (2004) Internet Voting Technologies and Civic Participation: The Users' Perspective. Javnost 11 (1) 61-78.
- Oostveen, A. (1998) Het informele jazzcircuit. Over het grote belang van kleine informele podia. Boekmancahier 37: 207-218.
- Oostveen, A.-M., Meyer, E.T., and Pickering, B. (2013) User Involvement in Future Internet Projects. The Future Internet. Lecture Notes in Computer Science Volume 7858 (LNCS), pp. 310-322.
- Oostveen, A.M., Hjorth, I., Pickering, B., Boniface, M., Meyer, E.T., Cobo, C. and Schroeder, R. (2012) Cross-Disciplinary Lessons for the Future Internet. In F.Álvarez et al. (eds) Future Internet - From Technological Promises to Reality. FIA book 2012. Springer, Lecture Notes in Computer Science (LNCS) 7281, pp. 42-54.
- Oostveen, A. and van den Besselaar, P. (2006) Non-Technical Risks of Remote Electronic Voting. In: A.-V.Anttiroiko and M.Malkia (eds) The Encyclopedia of Digital Government (Idea Group Inc.), pp. 502-507.
- Oostveen, A. and van den Besselaar, P. (2005) User Involvement in Large-Scale eGovernment Projects: Finding an Effective Combination of Strategies and Methods. In: Folstad, A., Krogstie, J., Oppermann, R. and Svanaes, D. (eds) User Involvement in e-Government development projects (Rome), pp. 11-18.
- Oostveen, A. and van den Besselaar, P. (2004) From Small Scale to Large Scale User Participation: A Case Study of Participatory Design in E-government Systems. In: A.Clement, F.de Cindio, A.Oostveen, D.Schuler and P.van den Besselaar (eds) Artful Integration: Interweaving Media, Materials and Practices (Toronto), pp. 173-182.
- Oostveen, A. and van den Besselaar, P. (2004) Security as Belief. Users Perceptions on the Security of Electronic Voting Systems. In: A.Prosser and R.Krimmer (eds) Electronic Voting in Europe: Technology, Law, Politics and Society. Lecture Notes in Informatics, vol. P-47 (Gesellschaft fur Informatik: Bonn), pp. 73-82.
- van den Besselaar, P., Oostveen, A., De Cindio, F. and Ferrazzi, D. (2003) Experiments with E-Voting Technology: Experiences and Lessons. In: P.Cunningham et al. (eds) Building the Knowledge Economy: Issues, Applications, Case Studies. IOS Press.
- Oostveen, A. and van den Besselaar, P. (2001) Linking Databases and Linking Cultures: The Complexity of Concepts in International E-Government. In: B.Schmid, K.Stanoevska-Slabeva and V.Tschammer (eds) Towards the e-Society: e-Business, e-Commerce and e-Government. Boston: Kluwer Academic Publishers, pp. 765-774.
- Prandini, M., Sartori, L. and Oostveen, A. (2014) Why Electronic Voting? International Conference for e-Democracy and Open Government (CeDEM Asia 2014), 4-5 December 2014, Hong Kong.
- Oostveen, A. (2014) Non-use of Automated Border Control Systems: Identifying Reasons and Solutions. 28th British Human Computer Interaction Conference (HCI 2014). Sand, Sea and Sky - Holiday HCI, 9-12 September 2014, Southport.
- Oostveen, A., M. Kaufmann, E. Krempel and G. Grasemann (2014) Automated Border Control: A Comparative Usability Study At Two European Airports. Interfaces and Human Computer Interaction (IHCI) 2014 Conference 15-17 July, Lisbon, Portugal.
- Vasalou, M., Oostveen, A. and Joinson, A. (2012) A case study of non-adoption: the values of location tracking in the family. Computer Supported Cooperative Work (CSCW) 2012 Conference, Seattle, WA.
- Oostveen, A. (2011) The Internet as an Empowering Technology for Stigmatized Groups: A Case Study of Weight Loss Bloggers. Paper for the 25th BCS Conference on 'Health, Wealth & Happiness'. Human Computer Interaction (HCI2011), 4-8 July 2011, Newcastle.
- Vasalou, A., Gill, A., Mazanderani, F., Papoutsi, C., Oostveen, A. and Brostoff, S. (2010) The prototype of privacy: analyzing privacy discourse through its features. Peer-reviewed paper for the Privacy and Usability Methods (PUMP) workshop, British HCI 2010 conference, Dundee, 6 September 2010.
- Oostveen, A. (2009) From Compliments to Complaints: Analyzing Civic Emails Directed at a Grassroots Campaign. Paper for the 'Mediated Citizenship: Political Information and Participation in Europe' Conference, University of Leeds, 17-18 September 2009.
- Oostveen, A. (2009) Something Old, Something New: Understanding the Role of Old and New Media in a Grassroots Campaign. Paper for the panel 'Social Movements and Protest Participation. The role of New and Old Media'. 5th European Consortium for Political Research (ECPR) General Conference, Potsdam, 10-12 September 2009.
- Vasileiadou, E. and Oostveen, A. (2009) E-friends in e-research: What do socialising patterns in e-research teach us? Paper for the 4th International Conference on e-Social Science (NCeSS), Manchester, June 18th-20th, 2008.
- van den Besselaar, P. and Oostveen, A. (2005) Social Experiments with Electronic Voting Technology: A Discussion of the Social and Political Issues [in Korean]. E-voting and electronic democracy: present and the future, ICAT Conference 2005, Seoul, pp. 55-69.
- Oostveen, A. and van den Besselaar, P. (2004) Ask No Questions and Be Told No Lies: Security of Computer-Based Voting Systems, Users' Trust and Perceptions. EICAR 2004 Conference.
- Clement, A., de Cindio, F., Oostveen, A., Schuler, D. and van den Besselaar, P. (eds) (2004) Artful Integration: Interweaving Media, Materials and Practices. Participatory Design Conference 2004. Toronto, Canada. ACM 1-58113-851-2.
- Oostveen, A., P. Aalto, D. Dimitrova, M. Hendow, A. Kraler, P. Lehtonen, and F. Zampagni (2014) Socio-ethical, legal, political, and privacy aspects (Version 1). FastPass Deliverable 2.3. FastPass - A harmonized, modular reference system for all European automated border crossing points, FP7-SEC-2012-1.
- Kaufmann, M., E. Krempel, A. Oostveen, D. Dimitrova, and P. Tsormpatzoudi (2014) Concept for usability, acceptance and privacy (Version 1). FastPass Deliverable 2.2. FastPass - A harmonized, modular reference system for all European automated border crossing points, FP7-SEC-2012-1.
- Jokela, M., L.Aho, D. Dimitrova, L. Salmela, M. Hendow, A. Cibea, A. Kraler, Y. Van Der Sype, P. Tsormpatzoudi, E. Kindt, A. Oostveen, E. Krempel, S. Toivonen, V. Nguyen-Xuan, T. Koivisto, M. Niesing, and S. Zehetbauer (2013) Stakeholder Needs Specification. FastPass Deliverable 3.1. A harmonized, modular reference system for all European automated border crossing points, FP7-SEC-2012-1.
- Ahonen, T., S. Toivonen, L. Salmela, R. Knapik, M. Ylikauppila, G. Taberski, M. Kulju, A. Oostveen, M. Hendow, M. Jokela, C. Hurrey, G. Grasemann (2014) System Requirements and Evaluation/success criteria. FastPass Deliverable 3.2. A harmonized, modular reference system for all European automated border crossing points, FP7-SEC-2012-1.
- Oostveen, A., C. Hurrey, M. Hendow, and M. Kaufmann (2013) Establishment of user groups. FastPass Deliverable 2.1. FastPass - A harmonized, modular reference system for all European automated border crossing points, FP7-SEC-2012-1.
- Meyer, E., Oostveen, A., Schroeder, R., Boniface, M., Pickering, J.B., Walland, P., Stiller, B. and Waldburger, M. (2012) Final Report on Social Future Internet Coordination Activities. SESERV Deliverable D3.2, Socio-Economic Services for European Research Projects FP7-2010-ICT-258138-CSA.
- Kalogiros, C., Oostveen, A. and Pickering, J.B. (2012) Methodology for SESERV Year 2 Coordination Activities. SESERV Deliverable D1.5, Socio-Economic Services for European Research Projects FP7-2010-ICT-258138-CSA.
- Boniface, M., Pickering, B., Meyer, E., Cobo, C. and Oostveen, A. (2011) Initial SESERV Survey Results, Challenge 1 Projects: Socio-Economic Priorities. Report for the SESERV project.
- Oostveen, A., Meyer, E., Cobo, C., Hjorth, I., Reisdorf, B., Papoutsi, C., Power, L., Abdel-Sattar, N., Hale, S. and Waldburger, M. (2011) First Year Report on Scientific Workshop. SESERV Deliverable D1.2, Socio-Economic Services for European Research Projects FP7-2010-ICT-258138-CSA.
- Boniface, M., Pickering, B., Meyer, E., Cobo, C., Oostveen, A., Stiller, B. and Waldburger, M. (2011) First Report on Social Future Internet Coordination Activities. SESERV Deliverable D3.1, Socio-Economic Services for European Research Projects FP7-2010-ICT-258138-CSA.
- Oostveen, A. (2010) Student online disclosure case - survey results. Privacy Value Networks (PVN) Deliverable 1.16. Work Package 1.6 'Online self-disclosure and self-presentation'. TP/12/NS/P0502A.
- Oostveen, A. (2007) Context Matters. A Social Informatics Perspective on the Design and Implications of Large-Scale e-Government Systems. PhD Thesis. University of Amsterdam.
DPhil students supervised at the OII
Reconfiguring privacy and confidentiality practices: a case study of technological integration in HIV health services
Recorded on: 17 March 2011 Duration: 00:16:06
Anne-Marie Oostveen was an invited speaker at the workshop "Experiences and policy issues of e-voting and their implications for future elections of the European Parliament" for the Science Technology Options Assessment Panel (STOA). European Parliament.
20 October 2014 The Conversation
Anne-Marie Oostveen and Bianca Reisdorf discuss their research into the poor quality of rural internet access in the UK. The main problem, they say, is the cost of installing the necessary infrastructure.
12 January 2013 The Economist
An increasing range of child-tracking devices designed to protect children are being offered to parents. But Anne-Marie Oostveen points out that accidents are more likely than assault and these devices won’t stop a child falling in a river.
27 October 2012 The Economist
Enthusiasm for electronic voting machines is waning although they are still useful in poorer places. Internet voting however is becoming more widespread. Anne-Marie-Oostveen comments on difficulties of verifying electronic tallies.
15 June 2012 Exaro News
The introduction of online voting for the French communities outside France has 'been a fiasco' beset by computer and administrative faults according to Exaro. Anne-Marie Oostveen, expert on electronic voting comments on the risks of fraud.
Access Denied on 1 Nov 2014 08:00AM
This month saw a lot of reporting on inadequate internet speeds in rural communities throughout Great Britain. But the news items also show that alternative solutions do exist and provide hope for those who currently cope with slow and unreliable internet [...]
Access Denied on 31 Aug 2014 17:35PM
It has been a slow month for news on slow internet connections. But we have still managed to collect a few articles related to rural broadband. 28 August – Rural broadband: still life on a branch line The UK now boasts some of the best average [...]
Anne-Marie Oostveen on 13 Aug 2014 01:22AM
In September I will have the opportunity to present a short paper about the non-use of Automated Border Control (ABC) systems at the British Human Computer Interaction Conference (HCI 2014) in Southport. The overarching theme of the conference is ‘Sand, [...]
Access Denied on 31 Jul 2014 14:53PM
Another month has gone by with again lots of media attention for slow Internet connections in rural areas. This time the news brings us: how Scottish independence might benefit rural broadband services, disgruntled BT customers, B4RN’s hyper speed [...]
Access Denied on 12 Jul 2014 15:30PM
On the 9th and 10th of July we travelled up North to meet the people of B4RN, a community-owned fibre network in Lancashire providing future-proof full fibre connections to rural villages. The B4RN (Broadband for the Rural North) network is totally [...]
Access Denied on 29 Jun 2014 22:42PM
Here it is… June’s overview of all the need-to-know news on inadequate internet connections in rural England and Wales. Featuring this month: sluggish speeds, rural broadband nightmares, and balloons to the rescue. 26 June – Teesdale [...]
Access Denied on 20 Jun 2014 14:35PM
Internet users living and working in areas with slow Internet speeds are per definition overly familiar with the ‘progress bar’. Wikipedia describes the progress bar as: “a graphical user interface used to visualize the progression of an extended computer [...]
Access Denied on 30 May 2014 22:59PM
Keeping abreast of developments related to rural broadband is difficult when you are suffering from slow Internet access. Therefore we do all the hard work for you and bring you our easy to digest monthly news overview. 28 May – UK broadband speeds [...]
Access Denied on 19 May 2014 00:02AM
Welcome to the ‘Access Denied’ project. Whether you are a rural Internet user, an Internet service provider or a policy maker, our research is aimed at you. This project examines how people living in rural areas are affected by the unavailability of [...]
Anne-Marie Oostveen on 3 May 2014 17:25PM
This summer my colleague Mario Kaufmann from the Fraunhofer Institute will present a paper  based on our FastPass work at the Interfaces and Human Computer Interaction (IHCI) 2014 conference in Lisbon. One task of the FastPass project is to study [...]
Anne-Marie Oostveen on 11 Mar 2014 00:07AM
Within the Google funded project ‘Privacy Trends’ a tool was developed that collects and aggregates online reports from social media platforms on the topic of privacy. The reports are summarized, visualized, and presented to everyday Internet [...]
Anne-Marie Oostveen on 17 Dec 2013 02:24AM
My colleague Kathryn Eccles studies crowdsourcing in the field of cultural heritage resources, and the topic often comes up in our conversations. Usually we talk about the collective effort of individuals related to mass participation in the gathering, [...]
Anne-Marie Oostveen on 14 Dec 2013 14:08PM
In the 1990s the internet was often described as the ‘Information Highway’. Two decades on, the information highway has started to interfere with the real highway. One in three people in the Netherlands admit to using a smartphone for email and social [...]
Anne-Marie Oostveen on 29 Jul 2013 13:42PM
Among my friends it is known that I am not one for big changes. I like to keep things the way they are (not taking into account the fact that I migrated to another country). I am also not one to care much for the latest gadgets. I have no digital [...]
Anne-Marie Oostveen on 17 Jun 2013 15:16PM
In between my three “extreme interviewing Mondays” I have been to a European airport to conduct research for the FastPass project. The FastPass project aims to develop a harmonized, modular approach for Automated Border Control (ABC) gates. The [...]
Anne-Marie Oostveen on 3 Jun 2013 22:24PM
Together with colleagues from the University of Birmingham (Human-Computer Interaction Research Centre, Computer Science Department) and the University of Sheffield (Natural Language Processing Research Group, Computer Science Department) we have [...]
Anne-Marie Oostveen on 30 May 2013 16:13PM
SUBMISSION DUE DATE: November 1, 2013 SPECIAL ISSUE ON: Social and Ethical Implications of Biometric Technology International Journal of Information Communication Technologies and Human Development (IJICTHD) Guest Editor: Dr. Anne-Marie Oostveen [...]
Anne-Marie Oostveen on 12 May 2013 22:30PM
If you are in Amsterdam this week, don’t miss MuseumNext at the Beurs van Berlage. MuseumNext is Europe’s big conference on innovation and technology in museums. The aim is to provide a clear insight into how technology and media are shaping [...]
Anne-Marie Oostveen on 24 Apr 2013 20:32PM
We have a chapter in the FIA 2013 book to be published by Springer Lecture Notes in Computer Science (LNCS) next month . In this chapter we address user involvement in the Future Internet community. We were interested to find out whether current FI [...]
Anne-Marie Oostveen on 14 Dec 2012 01:39AM
This week I attended a Dagstuhl Seminar on Organizational Processes for Supporting Sustainable Security. This seminar at Schloss Dagstuhl was the third in a series on ‘Insider Threats’. The “insider threat” is cited in many [...]