Internet and productivity in public services: innovative pathways for e-government

Project Contents

Overview
Key Information
Publications
Participants

Overview

This project concerned productivity in the public sector institutions across eight EU countries. With the use of a dataset from the Momentum Research Group, an empirical assessment was undertaken of the impacts of Information and Communication Technologies (ICT) and the Internet on the services that public institutions offer to citizens. The assessment aimed to reach useful conclusions on indicators of productivity growth in the public sectors in (at least) the EU countries of the current dataset by studying:

Patterns and impacts of ICT
Organisational perspectives
Implications of the interaction of ICT usage and organisational processes

Results of the current project served as input to an ongoing effort to develop a longer term research framework on issues of productivity in the public sector.

Support

This project was made possible through the support of public funds and a kind donation from Cisco Systems.

Key Information

Funder:

Cisco Systems

Project dates:
August 2004 - January 2005

Contact:
OII Enquiries

All Publications

Reports

Caldas, A., David, P.A. and Ormanidhi, O. (2005) Digital Information Network Technologies, Organisational Performance and Productivity. Executive Summary of Report on Internet and Productivity in Public Services, Oxford Internet Institute, University of Oxford.
Caldas, A., David, P.A. and Ormanidhi, O. (2005) Digital Information Network Technologies, Organisational Performance and Productivity. Report on Internet and Productivity in Public Services, Oxford Internet Institute, University of Oxford.

Participants

Professor William H. Dutton

Senior Fellow, Advisory Board Member

Bill Dutton was the OII’s Founding Director, a Fellow of Balliol College and the first Professor of Internet Studies at Oxford University.

View profile

Professor Paul Allan David

Oxford Internet Institute, University of Oxford

Professor Alexandre Caldas

Former Fellow

Alexandre Caldas is Chief of Country Outreach, Technology and Innovation Branch at the United Nations Environment Programme (UNEP), a Director position in the United Nations Organization. He is a Professor of Science and Technology Policy.

View profile

Orges Ormanidhi

Oxford Internet Institute, University of Oxford