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Learning from Experience in eGovernment: Why Projects Fail and Why They Succeed

With Professor William H. Dutton, Professor Helen Margetts, Professor Rebecca Eynon, Professor Stephen Coleman, Jerry Fishenden, Dr Chris Parker, and Dr Trond-Arne Undheim
Recorded:
26 Jun 2006
Speakers:
With Professor William H. Dutton, Professor Helen Margetts, Professor Rebecca Eynon, Professor Stephen Coleman, Jerry Fishenden, Dr Chris Parker, and Dr Trond-Arne Undheim
Filming venue:

Oxford Internet Institute, 1 St Giles, Oxford OX1 3JS United Kingdom

This is the third workshop for the EC project ‘Breaking barriers to e-government: overcoming obstacles to improving European public services’.

Agenda
Time Session
09:00 Coffee and Registration
09:30 Welcome, introductions and overview by William Dutton and Trond-Arne Undheim
10:00 Jerry Fishenden: myGovernment.com: government the way you want it

A look at how new technologies, the emergence of Web 2.0 and the citizen/consumer as creator enables a whole new model of government services and interactions, with the citizen at their centre

10:20 Group discussion
10:40 William Dutton and Rebecca Eynon: Top 10 Barriers to eGovernment: perspectives from a survey
11:00 Group discussion
11:20 Coffee
11:40 Chris Parker: Why eGovernment Programmes and Projects fail: perspectives from practice
12:00 Group discussion
12:20 Lunch
13:20 Stephen Coleman: Consulting the public online – opportunities, barriers and policy options

There have been a number of experiments in consulting with the public online. This talk will consider how the public regards such opportunities and some policy options which take into account existing barriers and opportunities

13:40 Group discussion
14:00 Cases of eConsultation in Europe. Discussion led by William Dutton
14:30 Coffee
14:45 The concept of Digital Citizen Rights. Discussion of cases led by Helen Margetts
15:15 William Dutton and Trond-Arne Undheim: Concluding comments / close of workshop
15:30 Drinks reception
16:00 Expert group meeting

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