Sarah T. Roberts is an Associate Professor in the Department of Information Studies, Graduate School of Education & Information Studies, at UCLA. Prior to joining UCLA, she was an Assistant Professor in the Faculty of Information and Media Studies at Western University in London, Ontario for three years. On the internet since 1993, she was previously an information technology professional for 15 years, and, as such, her research interests focus on information work and workers and on the social, economic and political impact of the widespread adoption of the internet in everyday life.
Since 2010, the main focus of her research has been to uncover the ecosystem – made up of people, practices and politics – of content moderation of major social media platforms, news media companies, and corporate brands. As a Research Associate at the Oxford Internet Institute, she is working in collaboration with Professor Gina Neff on issues around AI & work as part of the AI & Data Diversity project.She served as consultant to and is featured in the award-winning documentary The Cleaners, which debuted at Sundance 2018 and aired on PBS in the United States in November 2018.Roberts is frequently consulted by the press and others on issues related to commercial content moderation and to social media, society and culture, in general. She has been interviewed on these topics in print, on radio and on television worldwide including: The New York Times, Associated Press, NPR, Le Monde, The Atlantic, The Economist, BBC Nightly News, the CBC, The Los Angeles Times, Rolling Stone, Wired, The Washington Post, Australian Broadcasting Corporation SPIEGEL Online, and CNN, among many others.She is a 2018 Carnegie Fellow and a 2018 recipient of the EFF Barlow Pioneer Award for her groundbreaking research on content moderation of social media.