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Exploring Identity Management in e-Government Service Relationships: The Quest for Citizen-Centric Identity Management

Date & Time:
11:00:00 - 12:30:00,
Thursday 16 April, 2009


Managing citizen identity has become at the heart of many e-government service relationships. Governments and industry are looking for suitable identity management models, with a current focus on user-centric solutions. UK- and New Zealand-based empiricial research towards the management and use of identity management in e-government service relationships however shows the importance of broadening current identity management perspectives and include democratic citizen rights in the quest for suitable identity management solutions in government.

Presentation Slides

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  • Professor Miriam Lips
  • Name: Professor Miriam Lips
  • Affiliation: Professor of e-Government at Victoria University of Wellington; Research
    Associate, Oxford Internet Institute, University of Oxford
  • Role:
  • URL:
  • Bio: Miriam Lips is the first Professor of e-Government at Victoria University of Wellington, with positions in the School of Information Management and the School of Government, and a Research Associate at the Oxford Internet Institute, University of Oxford. Her Chair at Victoria University is sponsored by Datacom systems Limited, State Services Commission, Cisco New Zealand Limited and FX Networks Limited. Miriam’s research concentrates more generally on the introduction, management and use of Information and Communication Technologies in the public sector and its external relationships with society, with a current focus on topics like identity management, citizen-centric government, e-records management, the use of new media by political parties, joined-up government and e-participation.