Internet and productivity in public services: innovative pathways for e-government

Investigating indicators of productivity growth in public sector institutions across eight EU countries, including patterns and impacts of ICT use, organisational perspectives, and implications of the interaction of ICT usage and organisational processes.

Contact:

Professor William Dutton

Tel: +44 (0)1865 287210

Email: william.dutton@oii.ox.ac.uk

Overview

This project concerned productivity in the public sector institutions across eight EU countries. With the use of a dataset from the Momentum Research Group, an empirical assessment was undertaken of the impacts of Information and Communication Technologies (ICT) and the Internet on the services that public institutions offer to citizens. The assessment aimed to reach useful conclusions on indicators of productivity growth in the public sectors in (at least) the EU countries of the current dataset by studying:

  • Patterns and impacts of ICT

  • Organisational perspectives

  • Implications of the interaction of ICT usage and organisational processes

Results of the current project served as input to an ongoing effort to develop a longer term research framework on issues of productivity in the public sector.

Support

This project was made possible through the support of public funds and a kind donation from Cisco Systems.

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