Perceptions of trust in online activities are significant factors influencing the kinds and extents of Internet use and interactions: this work draws on Oxford Internet Survey (OxIS) data to explore and refine key social determinants of cybertrust.
Perceptions of trust in online activities are significant factors influencing the kinds and extents of Internet use, for example in e-commerce and e-government interactions.
This work argues that an appropriate framework that balances consumer and citizen protection with the free flow of traffic on e-networks involves many interrelated uncertainties: economic, psychological, institutional, technical and legal. Unravelling and gaining a better understanding of these requires social and economic research with a broad perception of the co-evolutionary nature of human, organisational and technological systems.
Oxford Internet Institute
- Dutton, W.H. and Shepherd, A. (2006) Trust in the Internet as an experience technology. Information, Communication & Society 9 (4) 433-451.
- Dutton, W.H., Guerra, G.A., Zizzo, D.J. and Peltu, M. (2005) The cyber trust tension in E-government: Balancing identity, privacy, security. Information Polity 10 (1-2) 13-23.
- Dutton, W.H. and Shepherd, A. (2005) Confidence and Risk on the Internet. In: R.Mansell and B.S.Collins (eds) Trust and Crime in Information Societies. Cheltenham, UK: Edward Elgar, pp. 207-244.
- Guerra, G.A., Zizzo, D.J., Dutton, W.H. and Peltu, M. (2003) Economics of Trust in the Information Economy: Issues of Identity, Privacy and Security. Oxford Internet Institute Research Report No. 1, University of Oxford.
Date: 6 November 2006
Bill Dutton summarizes and discusses his paper 'Trust in the Internet as an experience technology' published in the journal [...]