Recent work by the Oxford Internet Institute (OII) (University of Oxford) has shown that technological forms of exclusion are a reality for significant segments of the population, that different groups experience different types of exclusion, and that for some people they reinforce and deepen existing disadvantages, such as social and economic exclusion (see Notes for Editors).
A team from the OII and the London School of Economics (LSE) was asked by the National Audit Office (NAO) to design a methodology for costing the impact of digital exclusion, working out the financial benefits of different types of intervention that government could undertake to help excluded groups. This methodology has now been opened up for expert deliberation, at: Developing a Methodology for Costing the Impact of Digital Exclusion.
The team estimated indicators of financial harm as a result of digital exclusion to certain key groups:
The economic ‘benefits foregone’ through the exclusion of these groups were used to calculate the financial benefits – to individuals, government and the economy – of government intervention to tackle digital exclusion.
To improve the methodology and test out the calculations and assumptions made, the methodology has been opened up for a period of expert deliberation and comment.
We are inviting a variety of stakeholders – including policymakers, the third sector, academics, the private sector and the interested public – to comment with the aim of improving the methodology, highlighting any concerns or gaps in the design, and raising questions for future research.
The methodology will be online, and available for comment, until 26 April 2010.
Take part at: Developing a Methodology for Costing the Impact of Digital Exclusion.
The site provides a background to the project, instructions on how to leave comments or questions or join a discussion thread, and the methodology itself. Comments may be made anonymously.
The original project to develop the methodology was jointly led by Professor Patrick Dunleavy (LSE) and Professor Helen Margetts. The research team included Chris Gilson, Leandro Carrera, Dr Ellen Helsper (OII) and Jane Tinkler. The project was jointly administered for the research team by Enterprise LSE and Isis Innovation.
In developing this methodology, the team drew on their extensive experience of working together on earlier National Audit Office (NAO) value for money studies, including: Government on the Web (1999), Government on the Web II (2002) and Government on the Internet: Progress in Delivering Information and Services Online (2007). See the research team’s website: http://www.governmentontheweb.org/
The methodology made use of data from the Oxford Internet Institute’s biennial Oxford Internet Surveys (OxIS), which provide the most comprehensive survey of Internet use in Britain. Datasets based on multiple independent surveys conducted by the UK Office for National Statistics (ONS) and the Office of Communications (Ofcom) were used to replicate indices and analyses to validate the central findings. More details are available in research carried out by the OII (with the ONS and Ofcom) for the Department for Communities and Local Government (CLG), published as: Digital Inclusion: An Analysis of Social Disadvantage and the Information Society (2008).
London School of Economics
Professor of Society and the Internet
Helen Margetts is Professor of Society and the Internet, a political scientist specialising in digital government and politics. She was Director of the OII from 2011-18. She is a Professorial Fellow of Mansfield College.
Former Survey Research Fellow
Ellen Helsper is a Lecturer in Media and Communications at the LSE. At the OII she was responsible for the design, analysis and coordination of the Oxford Internet Surveys (OxIS) and World Internet Project (WIP) Surveys.
London School of Economics
