Learning from Experience in eGovernment: Why Projects Fail and Why They Succeed

About the speakers

• Professor William H. Dutton

  Affiliation: Oxford Internet Institute

• Professor Helen Margetts

  Affiliation: Oxford Internet Institute

• Professor Rebecca Eynon

  Affiliation: Oxford Internet Institute

• Professor Stephen Coleman

  Affiliation: Professor of Political Communication, University of Leeds

  Before taking up his current post as Professor of Political Communication at Leeds University, Stephen Coleman was Cisco Professor in e-Democracy at the Oxford Internet Institute and Senior Research Fellow at Jesus College, Oxford. In recent years he has served as specialist adviser to the House of Commons Information Select Committee inquiry on ICT and public participation in Parliament, policy adviser to the Cabinet Office, a member of the Royal Society committee on public engagement in science, a member of the Puttnam Commission on parliamentary communication with the public and chair of the Electoral Reform Society’s Independent Commission on Alternative Voting Methods. Stephen Coleman works in the following research areas: the adaptation of democratic institutions, processes and cultures to digital interactivity, theories of mediated representation (innovative ways in which representatives and represented exchange views, account for themselves to one other and come to share a common or mutually incomprehensible world), and citizenship and political disengagement.

• Jerry Fishenden

  Affiliation: Microsoft National Technology Officer for the UK

  Jerry Fishenden is Microsoft UK’s lead technology advisor and spokesman on the value and implications of present and future technological developments – and their impact on public policy. As NTO, Jerry is responsible for helping to develop Microsoft’s vision around the use of IT for transforming the way we learn, live and work. Prior to joining Microsoft Jerry worked in a variety of senior positions in the public sector, including as head of business systems for the UK’s chief financial services regulator in the City of London; as an Officer of the House of Commons, establishing the Parliamentary Data and Video Network at the Houses of Parliament; and as a Director of IT in the National Health Service (NHS). Jerry has been closely involved with the UK’s eGovernment programme since 1997. He has played an active role in helping resolve complex policy aspects relating to user identity management, security, transactional services, open standards and interoperability. He has also been involved in the strategic development of the UK Government Gateway (the UK government’s national solution for user identity and transactional services).

• Dr Chris Parker

  Affiliation: Gov3

  After a 14 year career as a high-flying civil servant in the UK government, Chris founded his own business – gov3 limited – in September 2004. In the five years previous to this, he had been Deputy e-Envoy to the UK’s Prime Minister, and Chief Operating Officer of the Office of the e-Envoy. In this role, he led the team at the heart of the UK government which developed and delivered one of the world’s most successful strategies to create a Knowledge Society. The strategy successfully moved the UK economy from being one which, in 1999, lagged behind the other major economies in embracing the Internet, to one which is a world leader. After successfully meeting all the stretching targets which had been set by the Prime Minister in 1999, Chris wound up the Office of the e-Envoy in 2004. Along with other senior civil servants from the Office of the e-Envoy, in September 2004 Chris launched gov3 – providing strategic advice and support to Government leaders responsible for driving IT-enabled transformation, within the public sector and across the wider economy

• Dr Trond-Arne Undheim

  Affiliation: European Commission

  Trond is a National Expert with the DG Information Society and Media. He is the Efficiency and Effectiveness (E&E) lead for the eGovernment Action Plan – responsible for measuring and sharing. Trond manages EC-funded studies and projects on eGovernment barriers, Open Source, Organizational change, and Pan-European services. A Senior Research Fellow at the Norwegian University of Science and Technology and the Project Manager on software policy at the Norwegian Board of Technology, he was a Visiting Fellow at UC Berkeley in California. He has co-founded several start-ups, including a think tank. Undheim obtained his Ph.D. (2002) in Sociology and Technology Studies from the Norwegian University of Science and Technology.